Work History

Prior Employment — Madison WI

Badger Cab, Independent Contractor; Jul to Sep 2013

Straight Forward, Customer Service Rep; Time Warner Cable of NY; Nov 2011 to May 2012

FIS/Manpower, Customer Service Rep, Financial Information Specialist; Oct 2009 to Dec 2010; Gift cards, Debit Cards, UI Cards, Gov’t Benefit Cards, Identity Theft procedures, account closures, general card information.

Dept. of Corrections, Office Operations Associate; Oct 2008 to Apr 2009; Database Migration and First level Help Desk, Advanced MS Office, Data Validation.

Sitel Technical Services, Multiple IT positions; Sep 1997 to Apr 2004, and 2nd time frame; Frame Relay Project Manager, Lead Billing Investigator, created billing dispute guidelines, Home Equity Loan Specialist, Verizon Wireless Tech Support. Madison location closed 2009, Frame Relay department layoff Apr 2004. Long protracted decline started with this department; possible may still have a location in Minneapolis (team lead Jeff Erdahl relocated there).

Community Living Alliance, Certified Nurse Assistant; bathe, bowel, urinary, and wound care, clean, cook, drive, lifting technique, medication administration, yearly certification renewal class, and other duties as assigned to enable a person to live at home instead of a nursing home.

Older Employment — Prior Cities

Manpower Temp Agency, Lansing MI; Dept of Workmen’s Compensation of MI; 1991-1994; Database Migration of 6M businesses to a new system.

Unknown Security Company, Security Guard, 1992-1993. Received letter of commendation when coworker had a family emergency.

Olsten Temporary Service, Lansing MI; 1993; Unknown Assignments, no historical records.

Unknown Data Entry Company, Lansing MI; 1993-1994; over 10K keystrokes/hour, over 90% efficiency.

Attended Davenport College, Lansing MI, 1993-1994; classes included macroeconomics, microeconomics, and 6 other classes. Will add when transcript received. 2 trimesters, unknown GPA. Transferred credits to M.A.T.C. upon move to Madison WI in Oct 1994.

Arizona Dept of Food Stamps, Phoenix AZ; 1990-1991; relief switchboard operator 20+ lines, schedule appointment for 15 food stamp agents, monthly, quarterly, and yearly reports, general food stamp information.

Arizona Dept of Revenue, Phoenix AZ; 1988-1990; Payroll division 3K+ biweekly employee paychecks, and Business Collections division, perform skip trace for 10 agents, filing and general office procedures.

Security Guard, 9 months in 1987; attended Arizona Institute of Business and Technology (A.I.B.T.) and received accounting diploma Dec 1987. 3.9 GPA during spring, summer, and fall trimesters.

US Navy, multiple locations — see below; 1982-1986; honorable discharge, 2 years additional naval reserve in Davenport IA and Phoenix AZ.

Great Lakes IL recruit training base 1982, Education Petty Officer general shipboard knowledge training,

Jacksonville FL Naval Regional Medical Center.

Assigned to drug testing lab 1983, 4 months.

Dam Neck VA Operation Specialist A School 1983, 3 months.

Norfolk VA N.A.S. 6-month limited duty assignment due to motorcycle accident.

USS Ponce LPD-15 1983-1986, also USS Coronado AGF-11 6th fleet flagship 1985. Performed OS duties as assigned including shipboard and inter-ship communications, radar for aircraft and ships, situation report position boards, naval operations, boat landing training, shakedown cruise Guantanamo Bay Cuba, received Navy Efficiency Medal, received Armed Forces Expeditionary Medal for operation during Lebanon Conflict. Qualified and joined American Legion, current member post 481.

No employment found while living in Davenport IA; attended Scott Community College and received Certified Nurse Assistant diploma in Dec 1982. 3.9 GPA during one trimester class.

Country Kitchen, dishwasher, and Offset Printer Assistant, Amarillo TX, 1982

No employment found while living in Wausau WI; attended Transamerican School of Broadcasting, 1980-1981 and received lifetime broadcaster license and diploma in May 1981. AKA Madison Media Institute.

Attended UW Stevens Point WI, 1977-1980, majors in Music and liberal arts, classes in accounting, bookkeeping, economics, music theory, music history, piano performance and tuning, beginning violin, concert band using Baritone, computer science coding using punch cards and paper tape, sign language. Community based beginning Aikido class.

Held employment with Country Kitchen as a dishwasher 1978-1979, and Music Librarian Work Study position, 6 months 1977-1978.

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